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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Abby Litwiler

Abby Litwiler

August 29, 2025

5  out of  5
rating by Abby Litwiler
"Shelbie has been extremely helpful and working with us and my work schedule to when we can talk etc. I appreciate everyone!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Marj Thrnbull

August 29, 2025

5  out of  5
rating by Marj Thrnbull
"I just spoke with Bailey and she couldn’t have been more helpful. I really appreciate the customer service she provided to me."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Jacob Dent

August 26, 2025

1  out of  5
rating by Jacob Dent
"🚮"
We responded:
"After I met with you and your wife personally, I thought we were all on the same page about your billing issue. You thanked me for the explanation and all parties understood the reason for the billing issue you had. We tried our best to help you out. We wish you the best of luck!"
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Chantell Loving you always

August 25, 2025

5  out of  5
rating by Chantell Loving you always
"Been with this company for years. Awesome professional and employees. Who goes above and beyond to make you and your family feel safe and valued."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Breann Dent

August 25, 2025

1  out of  5
rating by Breann Dent
"My husband has been with Lisa Dilts office for YEARS. Never ever had a problem until the last year. My husband and I now have two different policy numbers along with many financial errors on our policies. For us both our insurance has been $164. Now they are saying just ONE vehicle is now that price. Remind you I said we randomly have two policy numbers now. That means two charges coming out of my account for insurance. NOTHING HAS CHANGED?! When I asked what changed Bri stated she didn’t know. So you want more money for me and can’t even explain why?? Further more, we walked into Lisa’s office to speak with her hoping she would get this fixed but she just gave us a run around because nobody knows what’s going on in that office. I 100% recommend Katrina Worsham at State Farm!! After an agent change they are having to fix my entire policy AND I actually have answers as to what the error was on Lisa’s part. Absolutely ridiculous!"
We responded:
"After I met with you and your husband personally, I thought we were all on the same page about your billing issue. You thanked me for the explanation and all parties understood the reason for the billing issue you had. We tried our best to help you out. We wish you the best of luck!"
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Jessica Aguilar

August 25, 2025

5  out of  5
rating by Jessica Aguilar
"Shelbie Allan was courteous and helpful while providing me with a quote. She was also able to lower my rate while getting me better coverage than my previous insurance agent. I would go back to her at any point because she cared about what getting me the best rate she could while also making sure I had enough coverage."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Graciela Perez

August 22, 2025

5  out of  5
rating by Graciela Perez
"Great insurance company! They have helped me every time I needed them and made the process easy. Always reliable and supportive.”"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Janet Franks

August 8, 2025

5  out of  5
rating by Janet Franks
"Excellent customer service!!!!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Odin

August 8, 2025

5  out of  5
rating by Odin
"Got me a great price compared to other options! Thank you Shelbie!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Charles Jackson

November 8, 2024

5  out of  5
rating by Charles Jackson
"She gave an annual insurance review on all my policies with her. She great details so could understand each one"
We responded:
"Thank you so much for the great review! It is always a pleasure visiting and catching up with you!"
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Alexandra Smith

September 18, 2024

5  out of  5
rating by Alexandra Smith
"I don’t think I’ve dealt with one unfriendly soul at Lisa’s office, but I typically deal with Savanna and she’s absolutely wonderful! I love how helpful and efficient she is anytime we have even the smallest of questions. you guys make insurance easy, my household and all our vehicles appreciate our Haughton State Farm office so, so much!"
We responded:
"Alexandra, you are so kind. The whole office enjoyed reading your review. We appreciate you so much! Thank you."
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Brittany Koiner

September 7, 2024

5  out of  5
rating by Brittany Koiner
"I love Lisa's office! They are so nice and friendly! Diane is the best if you ever need anything! She's helped us numerous times over the last several years with our car insurance and home owners needs!! Can't go wrong trusting them!!"
We responded:
"Thank you so much for the great review! I will make sure Diane gets to see it! We appreciate you and your business!!"
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Pamela Bunton

August 13, 2024

5  out of  5
rating by Pamela Bunton
"SAVANNA IS A WONDERFUL AGENT, SHE'S ALWAYS PROFESSIONAL AND INFORMATIVE. I JUST LOVE WORKING WITH HER, WHICH HAS BEEN ABOUT 15YRS OF SERVICE."
We responded:
"Thank you so much for the great review. You and Lawrence make it so easy to work with!"
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Crystal Tuey

August 3, 2024

5  out of  5
rating by Crystal Tuey
"Lisa has been a friend for over 30 years and I’ve been a customer of hers for about 20 years. She is one the hardest working people that I know. I’ve always had great customer service and help from her offices. I couldn’t imagine using anyone else for our personal and business insurance needs."
We responded:
"You are the absolute best! Thank you so much for all the support these years, personally and professionally!"
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Angela Gamble

August 2, 2024

5  out of  5
rating by Angela Gamble
"I love Lisa’s office, they are always providing services to benefit the community as well as taking care of customers needs. Callie and Savannah are the best, always friendly and courteous."
We responded:
"Thank you very much for the great review! I can't wait to share it with Callie and Savanna."
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Kymbau

August 1, 2024

5  out of  5
rating by Kymbau
"Lisa & her team are great! They are knowledgeable and helpful every time I call."
We responded:
"Thank you so much! We appreciate you and your business!"
Profile photo of Carol Woodward

Carol Woodward

August 1, 2024

5  out of  5
rating by Carol Woodward
"Diane goes above and beyond to take care of my family’s needs at Lisa Dilts State Farm. She stays on top of any changes or updates to our policies. Thanks for all you do!!"
We responded:
"Diane is a great addition to our team. We are so grateful to have her! Thank you for sharing your kind words."
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Mallory Sharbono

August 1, 2024

5  out of  5
rating by Mallory Sharbono
"Love Lisa Dilts and her entire office staff at both locations!"
We responded:
"Thanks so much Mallory! We appreciate you and your business! It has been extremely helpful for customers to have two locations available to them."
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Laura Kiter

August 1, 2024

5  out of  5
rating by Laura Kiter
"Lisa and her team are truly amazing!! They go above and beyond for their clients to make sure they get all the help they can get when it comes to insurance!!"
We responded:
"Thank you for sharing! We appreciate you!"
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sarah cates

August 1, 2024

5  out of  5
rating by sarah cates
"Customer service is amazing. Thanks for everything!"
We responded:
"Thank you very much for the 5-star review! We appreciate it!!!"
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Lynda Cates

August 1, 2024

5  out of  5
rating by Lynda Cates
"Lisa Dilts State Farm has always been friendly and helpful with anything I need with my insurance"
We responded:
"Thank you so much for the great review. I am looking forward to sharing it with the team."
Profile photo of Shalane Hathorn

Shalane Hathorn

August 1, 2024

5  out of  5
rating by Shalane Hathorn
"Great customer service! Highly recommend."
We responded:
"Thank you for the great review. We appreciate your business and the kind words you shared."
Profile photo of Randy Rogers

Randy Rogers

August 1, 2024

5  out of  5
rating by Randy Rogers
"Lisa is absolutely the best and her staff is also absolutely the best."
We responded:
"Thank you so much for the great review!! We appreciate your business very much."
Profile photo of Sherry Barks

Sherry Barks

August 1, 2024

5  out of  5
rating by Sherry Barks
"Fast and friendly people who are willing to help you"
We responded:
"Thank you very much for the great review! We really appreciate it. "
Profile photo of Destini Ashley

Destini Ashley

July 31, 2024

5  out of  5
rating by Destini Ashley
"Love love love this state farm in our town of Haughton! Wonderful Customer service and so helpful anytime I need them. Thank you Lisa and friends!"
We responded:
"Great review! Can't wait to show the team. We appreciate you very much!!!"